Please bring your product to the Young Shower Screens warehouse to have your products returned or exchanged.
a) Please retain your receipt
In order to obtain a refund, you must provide us with clear proof of purchase. The proof of purchase may either be a:
- invoice which was issued; or
- bank statement or credit card statement where the amount shown on the statement directly corresponds with the purchase price of the product (where multiple products were purchased in one transaction, this would limit our ability to establish proof of purchase).
If we cannot establish reasonable proof of purchased we may elect whether or not to accept your product for return.
b) Faulty Product
Once proof of purchase has been established, we will offer you a refund, exchange, or repair, under the following conditions:
- major-fault: you are entitled to a replacement or full refund;
- non-major fault which can be easily repaired within a reasonable timeframe: we reserve the right to offer a remedy in the form or a repair, exchange or refund;
- the product has been damaged or abused through misuse, abnormal use or negligent use, improper installation or installation by an unlicensed tradesman: unfortunately we reserve the right to refuse any refund or exchange
If the product does not match its advertised description, Young Shower Screens may provide you with a refund of the product purchased.
c) Non-Faulty Product
If the product is not faulty and you wish to return or exchange your product, you are subject to the following conditions:
Conditions: |
Refund or Exchange will only be accepted if:
- the product is returned within 21 days from the date of dispatch or collection
- the product has not been used or you have not attempted to install the product
- the product and packaging is not damaged
- the product is not: a special order, a clearance item, or a TNT-FedEx freighted item
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Refunds: |
Administration and handling fee applies to the refunded amount *
(this fee is waived if you elect to receive store credits)
- the product is to be returned to our warehouse at your own cost
- refund applies to the purchased price of the product
- freight or postage is not refunded
* administration fees are stated on the product's online listing |
Exchanges: |
Exchanges will be given as: store credits
- the product is to be returned to our warehouse at your own cost
- store credits applies to the purchased price of the product
- store credits does not apply for freight or postage
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